Plans & billing

You manage your own subscription from two pages: Plans, where you choose a tier, and Billing, where you review your current plan and open the secure payment portal. For what each tier unlocks and the limits that apply, see Subscription tiers.

Note

This is your personal subscription. Each organization you belong to has its own plan, managed from that organization’s settings.

Choosing or changing a plan

1. Open the account menu and choose Plan (or follow an upgrade prompt). This opens the Plans page.
2. Review the plan cards. Your current plan is marked, and unavailable plans are shown as coming soon.
3. Select the plan you want. The Free plan applies immediately. A paid plan (Standard or Enterprise) sends you to Stripe Checkout to enter payment details.
4. Complete checkout in Stripe. You’re returned to the Billing page, which confirms the result and refreshes automatically once the payment is processed.

Caution

Paid tiers may not be self-serve yet. If a paid plan shows as coming soon or you’re told the tier isn’t self-selectable, contact an administrator to set it for you.

Reviewing and managing your subscription

Open the Billing page to see your subscription at a glance:

• Current plan and its status (for example, active, trialing, or past due).
• Your limits for servers, peers, and channels per server.
• Your next billing date, or the cancellation date if the plan is set to cancel.

To change payment details, switch plans, or cancel, use the option to manage in Stripe. This opens the Stripe Customer Portal, where billing changes are handled securely. The button appears once you’ve completed a checkout. To pick a different plan, use the option to change your plan, which returns you to the Plans page.

Note

If your effective access differs from your billed plan, an administrator has set an override. The Billing page shows this and any expiry date.

When your tier changes, the app reflects it the next time it refreshes your account details, and your connected Mirth servers pick up the new access level shortly after. See Subscription tiers for details.