Common issues

Start here when something isn’t working. For connection-specific problems, see Troubleshooting connections.

I can’t sign in

• Confirm you’re using the correct application URL and your Keycloak credentials.
• If you were signed in recently, your session may have expired — sign in again.
• Clear cookies for the site if you’re stuck in a redirect loop, then retry.

A feature is missing or read-only

• Check your subscription tier. Many write features require Standard or above.
• Confirm your role — admin-only areas won’t appear for non-admins.

My organization isn’t showing up for partners

• Make sure discoverability is turned on in your profile.
• Discovery affects only the Directory; existing agreements are unaffected either way.

I’ve hit a limit

• Tiers cap the number of servers, peers, and channels. See Subscription tiers. Remove an unused resource or upgrade.

A peering request seems stuck

• The recipient must accept it from their Peering → Inbox. Until then it stays pending in your Outbox.
• Confirm you sent it to the right organization in the Directory.

Still stuck?

See Getting support.